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Software for Volunteer Fire Departments

NERIS-ready incident reporting. Apparatus management. Digital checksheets. Crew accountability. Scheduling, polls, messaging, and a full mobile app, all in one platform built by people who actually run calls.

Built by firefighters, for firefighters

NERIS V1 Data Exchange CompatibleNERIS V1 Certified · Schema v1.5

Dispatch received

Active

Example FD

Incident
EX-2026-0042
Nature
STRUCTURE FIRE
Address
100 Example Rd, Sampletown
Toned out
14:02

Apparatus

  • Engine 1Responding
  • Ladder 1Responding

Personnel

  • Responding to Scene6
  • Responding to Station2

Run report started automatically: nature, address and tone-out time filled in.

Sample call. Example FD and this address are not real.

Volunteer fire department response, photo 1
Volunteer fire department response, photo 2
Volunteer fire department response, photo 3
Volunteer fire department response, photo 4
Volunteer fire department response, photo 5
Volunteer fire department response, photo 6
Volunteer fire department response, photo 7
Volunteer fire department response, photo 8
Volunteer fire department response, photo 9
Volunteer fire department response, photo 10
Volunteer fire department response, photo 11
Volunteer fire department response, photo 12
Volunteer fire department response, photo 13
Volunteer fire department response, photo 14
Volunteer fire department response, photo 15
Fire department equipment and apparatus
Firefighters on scene, fire department operations photo 1
Firefighters on scene, fire department operations photo 2
Firefighters on scene, fire department operations photo 3
Firefighters on scene, fire department operations photo 4
Firefighters on scene, fire department operations photo 5
Firefighters on scene, fire department operations photo 6
Firefighters on scene, fire department operations photo 7
Firefighters on scene, fire department operations photo 8
Firefighters on scene, fire department operations photo 9
Firefighters on scene, fire department operations photo 10
Firefighters on scene, fire department operations photo 11
Firefighters on scene, fire department operations photo 12
Firefighters on scene, fire department operations photo 13
Firefighters on scene, fire department operations photo 14
Firefighters on scene, fire department operations photo 15

One call, by the minute

Built from the ground up by volunteer firefighters and medical professionals who understand exactly what was missing from existing platforms, and then built it. One platform, every workflow, no add-on modules.

A sample structure fire at Example FD, from the page to the NERIS submission.

Sample times.

  1. Dispatch comes in

    The CAD email or webhook opens a run report with the nature, address, incident number and tone-out time filled in.

    Run report, created automatically

    NatureSTRUCTURE FIRE
    Address100 Example Rd, Sampletown
    IncidentEX-2026-0042
    Toned out14:02

    Auto Dispatch Parsing

    When dispatch comes in from your CAD, 911 Analytics automatically creates and pre-fills the run report. Address, incident type, and times populate before you leave the bay, via email parsing or direct CAD webhook.

    • CAD email parsing
    • Direct webhook
    • Auto pre-fill
  2. Members get the page

    A lock-screen push goes out, and members answer Responding to Scene or Responding to Station from the app.

    Personnel

    Responding to Scene6
    Responding to Station2

    Smart Notifications

    A centralized notification engine with dozens of event types and per-department control. Lock-screen push for the calls and alerts that matter, with granular per-user delivery settings.

    • Lock-screen push
    • Dept controls
    • Choose individual notifications
    • Delivery logs

    Mobile App (iOS & Android)

    Respond on scene the moment you arrive. Tap your crew in, assign seats, log conditions, check apparatus, and get push alerts. Live now on the App Store, with Android in testing.

    • On-scene reporting
    • Push alerts
    • Pre-plans
    • iOS live now
  3. The apparatus kiosk lights up

    The tablet in Engine 1 shows the response map and the matched pre-plan, including any verified resident information at the address.

    Apparatus KioskThe portable command board

    Mount a tablet in the apparatus, and turn it into a live incident command board. When dispatch hits, the kiosk lights up with a real-time response map, apparatus tracking, crew accountability, and pre-plans. No login, no fumbling, just the call in front of you.

    • Live response map with apparatus GPS and tactical markers
    • Status workflow: responding, on scene, cleared, back on station
    • Real-time crew and seat accountability as members arrive
    • Pre-plans and owner/occupant info pulled up on scene
    • Drop markers to visualize apparatus placement and scene layout
    • View the ticker in real time to watch the scene as it unfolds
    • Boots straight to the board, PIN protected only on exit
    See It in a Demo
    Engine 1 In Service Structure Fire 02:18 Responding Exit
    DashboardResponseNavigationPre-plan

    Response

    StatusCrewNarrativeAttachments

    Active Response

    #EX-2026-0042

    Structure Fire14:02:00

    100 Example Rd · Sampletown

    Status

    Responding

    Mark On Scene Cancel Response

    Timeline

    1. Responding14:04:07
    2. On scene--:--
    3. Cleared--:--
    4. Back on station--:--
    ✓ Pre-plan
    MarkerLayersRecenter
    Sample kiosk screen. Example FD and this address are not real.

    Pre-Plans & Property Info

    Build detailed pre-incident plans for every occupancy: photos, tactical markers, hazards, and access notes. Pull them up on scene from the app or kiosk, with full version history and one-tap PDF export.

    • Photos & markers
    • Hazard notes
    • Version history
    • On-scene access

    ResponderReady™ Registry

    Residents register their household (occupants, access needs, hazards, and pets), and it surfaces automatically to responders on scene by location. Encrypted entry codes are visible only to the department's authorized users, and views, verifications, and code reveals are logged.

    • Resident-submitted
    • Surfaces on scene
    • Encrypted codes
    • Audit-logged
  4. Seats are filled

    Each member taps in to a seat, so the report knows who rode where.

    Engine 1

    Officer / Front PassengerMember 01
    Driver / OperatorMember 02
    Jumpseat / FF 1Member 03
    Jumpseat / FF 2Member 04

    Crew & Seat Accountability

    Track exactly who rode what seat on every apparatus at every incident. First unit, additional apparatus, and mutual aid, all documented and reportable.

    • Seat assignments
    • Mutual aid tracking
    • Auto run-report sync
  5. On scene to back on station

    Each apparatus status is time-stamped as it changes.

    Engine 1

    1. Responding
    2. On Scene
    3. Cleared Scene
    4. On Station
  6. Back in the bay

    The post-call checksheet flags what is missing, and leadership can turn a discrepancy into a maintenance log.

    Engine 1 checksheet

    SCBA cylindersPassed
    Trauma bagMissing / Low Quantity
    ResultHas Discrepancy

    Apparatus Management

    Full lifecycle tracking for every unit. Maintenance logs, out of service flags, overdue service alerts, and discrepancy-to-work-order workflow baked in.

    • Maintenance logs
    • Out-of-service flags
    • Service alerts
    • Work orders

    Digital Checksheets

    Build custom inspection templates for any apparatus or station. Crews check on any device, discrepancies auto-flag leadership, and everything is logged with custom recurrence scheduling.

    • Custom templates
    • Auto-flag discrepancies
    • Recurrence scheduling
    • Timestamped logs

    Inventory Management

    Track equipment and supplies across stations and apparatus with a flexible pool architecture. Members report equipment issues directly, and leadership sees the full picture at a glance.

    • Equipment pools
    • Issue reporting
    • Station & unit scope
  7. The report gets written

    Nineteen tabs, NERIS fields marked ★, and an auto-draft narrative from what was entered.

    Run report EX-2026-0042

    Incident Info Times & Timeline Personnel & Apparatus Actions Taken Narrative
    Auto-Draft Fire

    Intelligent Run Reports

    Guided incident documentation from dispatch through disposition. Structure fire, wildfire, medical, hazmat: all disciplines covered with Auto-Draft and scoped per-tab saving.

    • All disciplines
    • Auto-Draft
    • Per-tab save
    • Auto personnel sync

    Medical & Patient Care

    NEMSIS-shaped patient care records attached to the run: vitals, interventions, trauma and cardiac documentation, and signatures. First-responder PCRs your department controls, built to hand off cleanly to your EMS agency.

    • Vitals & interventions
    • NEMSIS-shaped
    • Signatures
    • PDF export
  8. Ready for NERIS

    The NERIS Readiness drawer counts required fields by section; at 100% the report submits in one click.

    NERIS V1 Data Exchange Compatible
    NERIS V1 Certified Data Exchange Compatible Verified by FSRI Supports NERIS Schema v1.5
    ★ Ready to Submit100%

    42 / 42 required fields

    Incident Info14/14
    Times & Timeline10/10
    Personnel & Apparatus12/12
    Actions Taken6/6
    ★ Submit to NERIS

    NERIS-Ready Reporting New Standard

    Submit incidents directly to the new national standard with one click. Built-in payload validation, submission history, and encrypted credentials. No middleware, no re-entry.

    • 1-click submit
    • Payload validation
    • Submission history
    • Review status tracking

Every run, and where it stands with NERIS

Runs

Sample runs for Example FD.
IncidentNatureAddressDateNERIS
EX-2026-0042STRUCTURE FIRE100 Example RdOct 24Submitted
EX-2026-0041CHEST PAIN12 Sample StOct 23Pending
EX-2026-0040MVCExample Hwy & CR 0Oct 22Submitted
EX-2026-0039GRASS FIRE400 Placeholder LnOct 21Not Submitted (readiness 72%)
EX-2026-0038FIRE ALARM9 Test PkwyOct 20Failed

Apparatus

Sample apparatus for Example FD.
UnitStatusLast check
Engine 1In ServiceCompleted
Ladder 1Out of ServiceOpen maintenance: Pump panel gauge
Rescue 1In ServiceHas Discrepancy

People

Sample members for Example FD.
ItemDetail
EMT certificationMember 05: expires in 21 days
Ladder drill9 RSVPs
Points leaderMember 03: 41 pts
On dutyB Platoon

Certification Tracking

Track every member's certifications and expiration dates in one place, with automatic renewal alerts before they lapse. A department readiness matrix shows who holds what at a glance, and bulk import gets you set up fast.

  • Expiration alerts
  • Readiness matrix
  • Bulk import
  • Per-member view

Training & Education

Schedule training, track attendance and RSVPs, and log completions, in-person or online. Build quizzes, attach materials, and generate per-member training reports for compliance and hour tracking.

  • Sessions & RSVPs
  • Quizzes
  • Course Library
  • Completion tracking
  • Training reports

Shift Scheduling

Full duty scheduling with platoons, availability, and shift patterns. Supports 24/48, 48/96, Kelly, and California Swing rotations, plus a three-step shift trade workflow.

  • 24/48 & Kelly
  • Platoons
  • Vol. Availability
  • Shift trades

Points & Participation

Configurable activity points with a live department leaderboard, ideal for LOSAP programs and participation-based stipends. Award points automatically from runs and training, or manually with supporting attachments.

  • LOSAP-ready
  • Leaderboard
  • Auto & manual awards
  • Per-member detail

Department

Sample figures for Example FD.
ItemDetail
Poll: banquet date14 votes
MessageHydrant flushing Saturday
ISO estimateClass 4: 62.4 / 105.5 (estimate)
Avg. turnout2.0 min
911 Analytics Dashboard

Polls & Voting

Run department votes, surveys, and decisions with seven question types and optional anonymous mode. Live result charts make membership votes and elections simple and transparent.

  • 7 question types
  • Anonymous mode
  • Live charts
  • Image questions

Messages & Chats

Department messages to everyone, a group or a few people, and chats with anyone in the department, one on one or with whole groups. Real-time delivery, unread counts, and pinned chats keep the whole crew on the same page.

  • Chats with people & groups
  • Department messages
  • Unread badges
  • Real-time

Analytics Dashboard

Response time averages, run volume trends, personnel participation, and apparatus utilization, all in one place. Filter by year or month and export to CSV for board presentations.

  • Response times
  • Run trends
  • CSV export

ISO Suppression Rating Report

Generate a ready-to-submit ISO fire suppression rating report that auto-derives from your live platform data (response times, staffing, hydrants, and apparatus), with PDF export and NFPA benchmark indicators.

  • Auto from live data
  • NFPA benchmarks
  • PDF export

Hydrant Management

Map, classify, and inspect water supply with NFPA color coding by flow. Track branch size, outlet config, and inspection dates, feeding straight into your ISO suppression rating report.

  • NFPA classification
  • Inspection tracking
  • Feeds ISO report

Full Audit Trail

Every action logged: who created it, who changed it, when. Login tracking, soft deletes, and CSV export for compliance and legal review.

  • Change logging
  • Login tracking
  • CSV export

Department Public Page

A professionally designed public-facing department page included out of the box, with nine layout templates. Stats, contact info, and social presence. No web developer needed.

  • 9 layouts
  • Stats & contact
  • ResponderReady™
  • No dev needed

Auxiliary Member Portal

A dedicated space for your auxiliary: meetings and minutes, polls and voting, roster and officers, events and fundraising, a document library, and announcements, with office-based permissions.

  • Meetings & minutes
  • Roster & officers
  • Events & fundraising
Turnout gear set out, boots in the pants

Why 911 AnalyticsNot built by a software company.
Built by firefighters.

The people who built legacy platforms have never dragged a line, turned a wrench at 2am, or sat through an NFIRS training wondering why the software fights you instead of helping you.

We built 911 Analytics because we are the customer, and the existing options were overpriced, over-complicated, and designed for someone else.

  • NERIS Compliance Built In

    The fire service is moving to NERIS. We built for it from day one, not bolted on as an afterthought. Submit with one click, track every submission, view the full history.

  • Flat Pricing, No Surprises

    One price, unlimited users, all features. No per-seat fees, no add-on modules, no enterprise upsell conversations. Volunteer departments deserve enterprise tools at honest prices.

  • County & Multi-Department Ready

    One county contract can cover every department in the jurisdiction. Consolidated reporting, shared oversight, and per-department access control, ideal for county EMA and OES contracts.

  • You Shape the Roadmap

    Early departments get direct access to the developer. Your workflow problems become features. This isn't a locked product. It's a platform built alongside the departments using it.

V1

NERIS certified

1-Click

NERIS submission

All

Disciplines supported

0

Per-seat fees

Mobile AppYour department, in your pocket

The 911 Analytics mobile app puts on-scene response, apparatus status, training, checklists, polls, and department notifications right in your pocket. Available now on iOS, with Android in closed testing.

  • Respond on scene: tap crew in, assign seats, log conditions
  • Real-time apparatus in/out of service alerts
  • Lock-screen push for dispatch and department messages
  • Pre-plans and property information on scene
  • Polls, training RSVP, chats, and digital checklists

Live Now

Download on the App Store Get it on Google Play

Android in closed beta. Tap to join

911 Analytics live response map with hydrants and route on mobile 911 Analytics pre-plan with critical responder info on a call 911 Analytics run report sections showing what is done and missing 911 Analytics patient care vitals and interventions on mobile

Get In TouchSee it in action

Schedule a live demo and we'll walk through the full platform with your department's workflow in mind. No sales pressure, just a real look at whether this fits your needs.

PricingSimple. Honest. Flat.

One price. All features. Unlimited users. No surprises on renewal day.

County contracts available: One agreement, every department covered. Counties managing multiple volunteer departments can consolidate NERIS compliance, reporting oversight, and platform access under a single contract. Contact us to discuss.

Book a Demo